Delivery, returns and refunds

PipedGas is operated by Enamun Pvt. Ltd.

Delivery or collection

Transporter delivery is standard; store pickup may be agreed. The team confirms serviceability, the actual pickup/delivery address, freight basis and lead time in the quotation. A city name or enquiry date does not promise immediate stock or same-day service. Confirm readiness before travelling or sending a transporter.

Changes and partial supply

Contact the team to change delivery or collection arrangements before handover. Logistics and charges may need reconfirmation. Partial shipments retain their own quantities and document references; ask Sales to confirm the balance and revised schedule.

Return request

Contact support@pipedgas.com with the order/shipment reference, affected items, quantity, reason and supporting evidence before sending goods back. Return eligibility, exclusions, claim periods, damage, transport charges and deductions must be agreed for your supply. A request does not automatically approve a return, credit note or refund.

Inspection, credit and refund

Returned goods are inspected before disposition. Finance reviews the issued credit note and any refund against cleared funds, outstanding obligations and the verified beneficiary. The team confirms the applicable conditions and expected timeline. A system status or uploaded payment proof is not confirmation of a cleared bank transfer.